Urban Necessities is a renowned and innovative retail brand at the forefront of the urban streetwear and sneaker culture. With a rich history rooted in the heart of street fashion and sneaker aficionados, Urban Necessities has become a global hub for enthusiasts and collectors alike.
Proven Track Record
Customer Satisfaction
We Have Completed
Around the clock
Average Response Time
The Challenge
Before integrating Ignite into their business operations, Urban Necessities encountered several critical challenges:
Fragmented Sales Channels: Urban Necessities was selling their products in-store, online, and through social media channels. However, these disparate sales channels made it difficult to maintain consistency in pricing, stock availability, and customer engagement across platforms. It was causing confusion for customers and limiting their ability to make informed purchases.
Inefficient Inventory Management: Managing their diverse inventory of sneakers and streetwear across multiple stores was a daunting task. Urban Necessities struggled with tracking stock levels, performing stock transfers, and generating purchase orders accurately. This resulted in stockouts, overstock situations, and a loss of potential revenue.
Limited Payment Options: Urban Necessities wanted to offer a seamless shopping experience by accepting various payment methods, including online payments, in-store payments, payment links, cash, and credit cards. Their existing setup did not support these diverse payment options effectively.
Shipping Challenges: Shipping orders to customers was another hurdle. Urban Necessities needed a solution that allowed them to offer multiple shipping options, including self-shipment and integrated shipment partners, to cater to their customers’ preferences efficiently.
How BrighteningTech helped?
Upon implementing the Ignite Unified Commerce platform, Urban Necessities experienced a remarkable transformation:
Unified Sales Channels: Ignite streamlined their sales channels, creating a consistent and unified shopping experience for customers across online, in-store, and social media platforms. This not only improved customer satisfaction but also boosted sales as customers could easily access products and make informed purchases.
Efficient Inventory Management: The Ignite platform’s unified inventory engine allowed Urban Necessities to monitor and manage their stock seamlessly. Stock transfers, stock adjustments, purchase orders, and invoicing became more efficient and accurate, minimizing stockouts and overstock issues.
Diverse Payment Options: Ignite’s payment processing capabilities enabled Urban Necessities to accept a wide range of payment methods, including online, in-store, payment links, cash, and credit cards. This flexibility significantly enhanced the checkout experience for their customers.
Shipping Flexibility: With Ignite, Urban Necessities could now offer multiple shipping options, catering to various customer preferences. This streamlined the shipping process and improved order fulfillment, ultimately increasing customer satisfaction.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
