Odyssey VR is a pioneering and immersive virtual reality experience provider, dedicated to transporting individuals to new dimensions through cutting-edge technology and captivating experiences
Proven Track Record
Customer Satisfaction
We Have Completed
Around the clock
Average Response Time
The Challenge
Before implementing the Ignite platform, Odyssey VR encountered various challenges:
Global Expansion: As Odyssey VR expanded its services to new locations worldwide, managing sales and customer experiences across multiple countries and regions became a daunting task.
Inventory Management: The diverse range of virtual reality experiences and equipment needed to be tracked accurately, making inventory management complex and prone to errors.
Payment Flexibility: To cater to an international customer base, Odyssey VR needed a system capable of handling a wide array of payment methods, including online payments, in-store transactions, payment links, and international currencies.
Streamlined Operations: Coordinating global shipping logistics and ensuring a consistent customer experience across locations presented significant operational challenges.
Ticketing: Odyssey VR required an efficient ticketing system to manage bookings, reservations, and event scheduling seamlessly.
How BrighteningTech helped?
Upon the integration of the Ignite Unified Commerce platform, Odyssey VR experienced a remarkable transformation:
Global Sales Management: Ignite’s unified approach allowed Odyssey VR to manage sales and customer experiences seamlessly across multiple countries and regions. They could provide consistent services and pricing to their global customer base.
Efficient Inventory Management: Ignite’s unified inventory engine streamlined the tracking of virtual reality experiences and equipment. Inventory management became more accurate and efficient, reducing errors and losses.
Payment Versatility: Ignite enabled Odyssey VR to accept a wide range of payment methods and currencies. Customers could make payments using online methods, in-store transactions, payment links, and various international currencies, improving the overall customer experience.
Streamlined Operations: With Ignite, Odyssey VR could efficiently manage global shipping logistics. They offered a variety of shipping options to customers, ensuring a seamless experience across different locations.
Integrated Ticketing System: Ignite provided Odyssey VR with an integrated ticketing system that allowed them to manage bookings, reservations, and event scheduling seamlessly. This streamlined the ticketing process and enhanced the customer booking experience.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
